Adam Wirawan | IT Support Specialist

About Me

I thrive at the intersection of technical problem-solving, operational excellence, and exceptional service. With a foundation in computer science and hands-on IT support experience, I specialize in keeping systems secure and efficient — from hardware repair and network troubleshooting to managing infrastructure that minimizes downtime. My diverse career spanning IT, hospitality leadership, and banking has built a unique professional DNA: a technician's analytical mindset, a supervisor's grit, and a marketer's client-focused drive.

Adam Wirawan working on network switch in server room

Technical Skills

Microsoft 365 Administration

Network Troubleshooting

Cybersecurity & Data Protection

Backup & Recovery Systems

Hardware Diagnostics & Repair

Technical Documentation

Experience

2nd Steward Pax (Housekeeping Supervisor)

Norwegian Cruise Line Holdings Ltd.

June 2017 – Present · Miami, FL, USA

Supervise daily housekeeping operations across guest rooms, public areas, and crew quarters. Responsible for maintenance reporting, quick resolution of guest issues, and ensuring fulfillment of all operating requirements.

Hotel Personnel Administrator

Norwegian Cruise Line Holdings Ltd.

Oct 2012 – June 2017 · Miami, FL, USA

Handled administrative duties including staff management and training, payroll reporting, maintenance and technical issue reporting, and staffing forecasts for the hotel department.

Relationship Officer

PT Bank Tabungan Pensiunan Nasional Tbk

Sep 2010 – Oct 2012 · Singaraja, Bali

Managed customer accounts and marketed bank products to new clients, building strong professional relationships.

IT Technical Support

Hi-Tech Mall Surabaya

Sep 2008 – Sep 2010 · Surabaya, Indonesia

Diagnosed and rebuilt 100+ desktops/laptops with component-level replacements. Configured network switches and access points ensuring 99.9% uptime. Resolved 30+ tickets daily with rapid first-contact resolution.